Skip to content
  1. Samples & Ex-display at Dandenong store only - New Stock Online
  2. SAVE UP TO 60% OFF RETAIL
  3. Furniture Outlet Dandenong - Furniture Outlet Traralgon - Furniture Outlet Pakenham

Terms and conditions

Customers are advised to take accurate measurements of their room, doorways, hallways, ceilings, stairwells and lifts to ensure that the furniture they are purchasing will fit in their house or room before making the decision to purchase.

When furniture is not available for the customer from Furniture Outlet, stock and is to be ordered from a local, interstate or overseas supplier, Furniture Outlet will give an estimated date of arrival. However, any such dates are an estimate only and may be subject to delays beyond Furniture Outlet's reasonable control. Furniture Outlet will not be held liable for such delays, including but not limited to; changes to suppliers manufacturing schedules, industrial disputes, transport and shipping delays.

  1. Customers are required to take delivery of their furniture within 7 days of notification that the furniture is ready for delivery. Accounts must be paid in full prior to dispatch. Title of the furniture remains with Furniture Outlet until all payments are received.
  2. It is the customer’s responsibility to advise of any unusual or difficult circumstances with the delivery that could attract additional charges. Situations such as; stairways, narrow doorways or hallways, second storey apartments or if furniture has to be dismantled, will be subject to additional hourly charges by our delivery services.
  3. Furniture Outlet does not provide an accurate time for delivery on the day of.
  4. In the event that the delivery truck arrives at the delivery address and the customer or their agent is not available to sign for and accept the furniture, the furniture will be returned to Furniture Outlet and the customer will have to wait for the next available delivery date. In such instances there will be an additional delivery charge payable.
  5. If customers wish to collect their own furniture from Furniture Outlet warehouse they must give the warehouse staff 1 day’s notice. Furniture Outlet is open for customer collections between 9:30am – 3:45pm Mondays to Saturdays and 10:30am - 3:30pm on Sunday's and Public holiday's. Customers are advised to bring their own protective wraps and blankets as these are not supplied by Furniture Outlet (if purchasing ex-display items.
  6. Leather, being a natural material, has some natural scarring, creasing and grain variations, depending on what part of the animal the hide is from. In addition, leather dye lots will vary slightly to the swatch samples in our showroom or on our website. These variations in consistency are not classified as faults. Please also note that if ordering additional upholstered furniture at a later date, in the same leather or fabric colour, there may be dye lot variations to the original leather or fabric upholstery cover.
  7. The amount of natural marks and blemishes of recycled timber will vary with each piece of furniture, creating an aged rustic appearance, each with its own unique features. The finish of furniture made from rustic, recycled timber, bares no resemblance to the smooth and highly polished finish of contemporary or more formal furniture.
  8. New timbers may have natural features of gum veins and knots and may vary in frequency and placement; these are not faults but part of the natural features of each piece of timber. Stain colours may vary slightly from samples as each piece of timber may accept the stain differently.

Safety warning

We advise all customers to secure all bookcases, buffets and chests of drawers to the wall before use as these units may become unstable when filled with books and cutlery or when drawers are opened. The weight of any of these units falling forward could seriously maim or kill a person or damage cherished possessions and collectables.

General information

Avoid exposing all timber, leather and fabric furniture to direct sunlight for any extended period, as the furniture will sustain unwarrantable damage.

Leather does stretch with usage over time and this stretching is a normal reaction to everyday use. It is also normal for sofa cushions to soften and the cover to crease with use. It is wise to reverse and rotate cushions where possible and vary your seating position, to ensure uniform wear of the suite.

Leather Care & Maintenance: Dirt, dust and human sweat cause damage to leather sofas, regularly dust or vacuum clean your suite with a suitable attachment to avoid damage. Use only recommended leather care kits for cleaning and do not use detergents and solvents.

Upholstery Fabric Care & Maintenance: Dirt, dust and human sweat cause deterioration in the fabric and also fading of the colours. Cleaning is a normal part of maintaining a fabric suite; vacuum clean with a suitable attachment and avoid brushing. If the suite requires a more detailed clean, seek specialist help. To ensure a prolonged fabric life have your suite fabric protected but first check with Furniture Outlet to ensure that your fabric is suitable for fabric protection.

Timber Furniture Care & Maintenance: Use a duster or non-abrasive cloth to clean. If alcohol is spilt, ensure it is cleaned up immediately, to avoid damage to the surface polish. Use only recommended timber polishes and waxes. We recommend the use of heat resistant place mats for hot cups and plates to avoid heat damage.

Disclaimer and copyright

Furniture Outlet website is owned by Furniture Outlet Pty Ltd. Please do not use this website unless you agree to be bound by the following:

The content of this website is for your general information only. It is subject to change without notice. All care is taken with published content but we do not provide any warranty or guarantee as to the accuracy of the information provided. We expressly exclude liability for any inaccuracies or errors on this website.

This website contains material which is owned by or licensed to us. This includes the design, layout, and graphics. Reproduction or redistribution of any part is prohibited without our consent, in writing.

This website and its content are copyright of Furniture Outlet Pty Ltd.

Shipping and delivery

How much does it cost for a delivery in the Melbourne Metropolitan area?
Furniture Outlet delivery prices are calculated for the Melbourne metropolitan and surrounding areas based on the size and the number of items being ordered.

How long does it take o receive an order if the product is in stock?

  • Melbourne Metropolitan Area: If the item is in stock then you can choose to pick up the order from our warehouse on the same day. Customer collections are between 9am – 3:30pm Monday to Saturday and 10am - 3:30pm Sundays. If you need an urgent delivery then contact Furniture Outlet by phone and we will try to accommodate your special request.

Pricing Policy

Furniture Outlet is about providing optimum value for our customers. We believe in improving peoples lives by providing quality furniture at prices everyone can afford. We source our products from some of the worlds largest furniture manufacturs and have access to ex-display furniture from major retailers. All our saving's are off RRP (Recommended Retail Price) or marked floor price if sold separately. The way we buy is so we can provide premium value. We purchase direct from the manufacturer saving on expensive third party wholesaler or importer. We are privately owned and operated Victorian business practising the most modern and efficient business techniques. Our business model is low margin / high turn over business model. These methods combined enable us to hand the savings onto our loyal customers that are represented in the RRP savings.

Cancellations

  1. Cancellation on in-store transactions and online transactions will incur a cancellation fee of 20% of the invoice value.  This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
  2. If for any reason we are unable to supply the goods any monies paid will be refunded to you.

Refunds

  1. You are entitled to apply for a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.  
  2. Please choose carefully however as we do not refund or exchange simply for change of mind or circumstances.
  3. Any credit card or Eftpos payments made through our Eftpos terminals will be refunded via bank transfer.