FAQs

We are a Victorian run business and are set up to deliver to the regions surrounding our local stores. If you are outside Victoria, unfortunately we can not deliver to you.

Your delivery day will depend on your location's delivery zone.

If your items are in stock, we generally deliver with in 7 - 10 days.

You certainly can. Pick-ups are available from your nearest store and our warehouse in Dandenong. Pickups are only available with a confirmed booking.

For pick ups in store please contact the store for available times.

For warehouse picks please contact our Dandenong store on 03 9793 3251

The warehouse is open Monday - Saturday 9:30am - 3:30pm and on Sunday's and Public holiday's 10:30am - 3:30pm.

Note: Please ensure you bring someone to help you when picking up your items.

While we always aim to meet your requested delivery times, please be aware that factors such as traffic conditions, delays at earlier stops, and other unforeseen circumstances can impact the schedule and due to this we cannot give an specific delivery time.

To assist with planning, we offer a service where the driver will contact you around one hour before arrival. This usually provides enough notice for you to make arrangements to be home when the delivery takes place.

Unfortunately, this is subject to what happens in-store or online. For this reason, we request any specific product enquiry, be it stock levels, lead time or any other question be directed to your nearest store prior to purchasing. They will be able to provide very specific detail about all items including delivery fees and may assist you with your online purchasing process.

Of course you can! You can pay via credit card. If you wish to do this please inform us when we contact you to confirm the final details. You can also pay via direct debit prior to your item being delivered but payment must be made at least 48 hours prior to your delivery to ensure payment has been validated and attributed to your order. If you have any further questions contact your nearest store.

If you cancel an order—whether placed in-store or online—a cancellation fee of 20% of the total invoice will apply. This amount will be withheld from any refund issued, as it covers reasonable costs associated with processing your order.

Should we be unable to fulfil your order for any reason, all payments you have made will be returned in full.

You are entitled to apply for a replacement or refund for a major failure. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You must be the original purchaser and provide sufficient evidence of your proof of purchase.

Please choose carefully however as we do not refund or exchange simply for change of mind or circumstances.

We do not provide over the phone refunds, banking details must be provided.

We kindly ask that you choose carefully, as we are unable to offer refunds or exchanges for change of mind or personal circumstances. Once an item has been delivered to your home, it is considered second-hand and cannot be resold as new, even if it has only been in your possession for a short period.

You will notice throughout the website we have a price that is crossed out, then a reduced sale price. All our saving's are off RRP (Recommended Retail Price) or marked floor price if sold separately. This RRP is the supplier / provider / manufacturer’s recommended retail price (RRP) and what it was orignally marked as by the industry retailers.
Furniture Outlet is about providing optimum value for our customers. We believe in improving peoples lives by providing quality furniture at prices everyone can afford. We source our products from some of the worlds largest furniture manufacturs and have access to ex-display furniture from major retailers. The way we buy is so we can provide premium value. We purchase direct from the manufacturer saving on expensive third party wholesaler or importer. We are privately owned and operated Victorian business practising the most modern and efficient business techniques. Our business model is low margin / high turn over business model. These methods combined enable us to hand the savings onto our loyal customers that are represented in the RRP savings.

RTA stands for Ready to Assemble. These items are delivered in their original packaging and are not assembled by our delivery team, allowing you to put them together at your convenience.

If you need guidance, our sales team is happy to help with advice and tips. Most RTA products are designed to be straightforward and easy to assemble.

Due to the nature of large and bulky items, we’re unable to accept cancellations or provide refunds for change of mind or where a product does not fit your space. Once a product has been delivered, it is considered used and cannot be resold as new, even if it has only been in your home briefly.

We provide full product dimensions to help you plan ahead, so we strongly recommend measuring your space carefully before making a purchase.